Refund policy

RETURN POLICY

Return Policy & Process:

When returning an item, please take note of the following as we remain firm on our return policy with all our customers.

  • Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
  • If you are local, you can always drop your item(s) off to After Hours Grafix or our storefront building located insides Honeysuckle Lane instead of shipping it back to us and we will notify you when your return has been accepted by issuing store credit.
  • We do not need to be notified of any return(s) prior to sending them to us.
  • We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
  • Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
  • Returns must be received in original, unused condition with tags ATTACHED.
  • A copy of or the original packing slip must be included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you.
  • The return form must be completed in full. It was included in your order or you can download a copy of it here. ******Online Return Form******
  • Returns received without supporting documentation will be delayed in receiving store credit.

    Return Requirements:

  • Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back or it will be donated to a charity.
  • CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE, DOORBUSTERS, DEALS, OR SALE ITEMS.  THESE ITEMS ARE INDICATED WITH A PRICE ENDING IN $0.99.  *SPECIAL DISCOUNTS OVER 30% ARE ALL SALES FINAL.
  • Due to small inventory quantities, we do not process exchanges unless the item is available. Please email Kelsey about this before stopping in or mailing item back so she can confirm we have a different size.++
  • If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee or it will be donated to a charity.
  • Store credit is issued within 7 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it.

Please MAIL returns to: 

Urban Chic Boutique
Attn: Returns
2875 South 16th St.
Aurora, NE 68818
(402) 768-1157

HOLIDAY RETURN POLICY:

Orders placed on or between Nov 21st and December 24th will be eligible for return until January 30th. Holiday returns must be postmarked no later than January 30th. ALL OTHER RETURN GUIDELINES STILL APPLY.

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 7 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 7 days, the return will be rejected for any store credit or refund. 

DEFECTIVE/DAMAGED ITEMS PROCESS:

  • Use your smartphone to take pictures of the defective or damaged area and email the images to urban.chic.boutique.ne@gmail.com, including the tag in the image showing it is still attached. Include a brief description and the Order Number within the email.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your account, order #, and product code/name of the item in the email.

You will receive a response from our customer service support team within 48 business hours.

Thank you again for your business!

All the Best,
Urban Chic Boutique